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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


We support national and local charities 


Our employees put their hearts and souls into finding imaginative, daring and often funny ways to raise money for the causes they believe in.

Here to help your community 

We support a number of charities closer to home that do a great job in their local communities.

We use our skills and time, and offer a range of practical support to help our Community Partners achieve their goals.

In 2019 we raised over £132,000 for these causes.

 

 

 

Passionate about Pudsey

We're an official BBC Children in Need Corporate Partner and we've hosted a call centre too. In 2019 we took around 2,350 calls.

Lots of community groups benefit from the money raised so we get to visit these projects and see first-hand the incredible work that they do. 

£1.3 million donated


Since 1998 our Charitable Foundation has donated over £1 million in grants to local charities and community groups.

 

Charitable Foundation

As well as our Community Programme we also support small local charities via our Charitable Foundation.

Doing something funny for money 

We're a fundraiser for Comic Relief. Every March our staff get behind the campaign and either get sporty or do something funny for money.
 

In 2019 staff and members raised over £16,000 for the most vulnerable groups at home and abroad.

A relationship to be proud of

In 2018 we celebrated 10 years of partnership with The Royal British Legion and since 2008 we've donated nearly £18 million.

We're proud to help the Legion provide support to serving members of the UK Armed Forces, veterans and their families.

Latest Society news

July 2020

Members of our executive team are impersonated in latest email scam

We’ve seen an increase in reports of an email scam where members of our executive team are being impersonated, the latest ones mention our Chief Financial Officer Michele Faull. 

May 2020

We welcome our new CEO

Steve Hughes has recently taken over as Chief Executive of Coventry Building Society after a 30 year career spanning car manufacturing, consumer goods and financial services.

February 2020

We're number 2 

We’ve been named second  in the list of 25 Best Big Companies to Work For by The Sunday Times.