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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Log in to Online Services

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Register for Online Services 

Or get help with registering
Manage your money online 

If you’re a savings customer there are a number of things you can do using our 24 hour Online Services:


  • Open a new account
  • View your balance and recent transactions
  • Make payments
  • Update your details

It’s quick and easy to register and all the help you need to register is available online.

Your security details

You’ll need your security details every time you log in to Online Services. If you think someone might have accessed your security details, call us as soon as you can on 0800 121 8899.

Web ID

A combination of letters and numbers that’s unique to you. We send it to you when you register for Online Services.


You’ll need to choose your own password and send it to us when you register. We only ever ask you for three characters – never tell anyone your whole password.

Grid Card 

Whenever you log on, we’ll ask you to enter three numbers that correspond to co-ordinates on the grid.

Fraud and security

We do everything we can to make sure your money is safe with us – from constant monitoring and secure encryption to automatic logout.

But protecting yourself online is your responsibility too.

Get ready. We're making your account even safer.

In the next few weeks we're introducing a new way to log in to your account, that'll make it easier and safer than ever before. 
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