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Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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We’ve improved Online Services

Our redesigned Online Services now works better on mobiles and tablets.

Why not give it a try?

A relationship to be proud of

In 2018 we celebrated 10 years of partnership with the Royal British Legion and since 2008 we've donated almost £19 million.

We're proud to help the Legion provide support to serving members of the UK Armed Forces, veterans and their families.

Annual General Meeting

Your Society is here for its members, communities and colleagues in a year that has never mattered more. Together we're better.

Financial results

We’ve announced our results for the year ending 31 December 2020 - delivering a resilient performance, continuing to provide outstanding service to members and investing for the future. 

Our Ts & Cs are easy to understand

Our Saving Accounts Terms and Conditions get the ‘Clear & Simple Mark’ from Fairer Finance. They’re written in simple language and there’s nothing hidden in our small print. 

More and more people are joining us

We've grown to over two million people who save with us or buy a home with our help.

Latest Society news

May 2021

Coventry Building Society Arena

We’re really excited to usher in the era of the Coventry Building Society Arena (formerly the Ricoh). Our partnership with Wasps will help us do good in the community of Coventry, and beyond.

May 2021

Postal delivery fraud

Always finding new ways to scam people out of their money, fraudsters have been targeting people via postal scams. Fake text messages from postal/courier companies attempt to trick people into giving out their bank details. 

April 2021

We've signed the Race at Work Charter

As part of our ongoing commitment to build a diverse and balanced workforce, we've signed the Race at Work Charter. The members we serve reflect the full diversity of the city of Coventry and the wider UK, and so should the Society.