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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Treasury Services

We’re required under the Building Societies Act to hold over 50% of our funding requirements through member deposits. The Society complements this retail funding by diversifying through MTNs, Covered Bonds and Securitisation issuance across international markets, to satisfy our funding strategy. 

Credit ratings

The Society has the following credit ratings:

Moody's A2/P-1
Fitch       A-/F1

Investing with us

Our wholesale funding is raised through money markets deposits and a range of instruments, which are diversified across short and long term maturities. The minimum amount that can be placed with Treasury is £1 million.

For the latest version of our investor presentation, please click here.

Treasury can only accept funds from institutional investors. If you’d like more information on how to invest with us, or if you are a current investor, please feel free to contact our Treasury Department via email at

Money Markets Code

The Bank of England has published the new UK Money Markets Code (MMC), establishing best practice guidelines for all participants in the UK money markets. The Society acknowledges the Code, and is committed to adhering to the principles set out therein. This has been confirmed in the Statement of Commitment, which can be viewed here.


Nothing on this page or this website (i) constitutes an offer to sell, or a solicitation of an offer to buy, any securities from any person in any jurisdiction, or (ii) constitutes or forms part of any offering document for any security. The securities referenced on this website have not been and will not be registered under the U.S. Securities Act of 1933, as amended (the Securities Act). Subject to certain exceptions, such securities may not be offered, sold or delivered in the United States or to, or for the account or benefit of, U.S. persons (as defined in Regulation S under the Securities Act). Persons accessing this website are required to inform themselves about and to observe all applicable securities and other laws and regulations in the jurisdictions in which they are resident, located and/or organised.