We do our best to keep you and your money safe. But it's important to protect your computer when you're accessing your accounts online.
Keep in touch and log in regularly
One of the simplest things you can do to stay safe is to stay in touch.
Login to Online Services regularly to check your accounts and keep us up-to-date with any changes to your personal details, especially your postal and email addresses.
Keep your security details secure
Your security details are unique to you. Don't put them in any correspondence to us or anyone else. And don't store them on your computer or mobile.
We'll never ask you to give us more than three characters of your password or Grid Card online, over the phone or in person.
Be suspicious of unexpected phone calls
If you're called unexpectedly by someone who says they're calling about your Coventry account, ask for the caller's full name, job title and department. Then end the call and call us on 0800 121 8899.
To be certain that the line is clear, use a different phone to call us, or call a friend before you call us.
Fraudulent phone calls
Keep your software up to date
Make sure your web browser, firewall and anti-virus software are up-to-date and running properly.
If you use Online Services, we recommend Trusteer Rapport as an extra layer of protection. It's free to download and if you're not already using it, we'll usually prompt you to install it when you log in.
Check your last login details in Online Services
When you log in, check the previous login date and time, and the image you chose. If they're wrong, don't go ahead and enter your password and Grid Card details. Instead call us immediately on 0800 121 8899.
Always log out of Online Services when you've finished.
Choose a secure password
When choosing your password avoid obvious things such as your date of birth, name or phone number - it also helps to use a mixture of letters and numbers.
And make sure you change your password regularly.
Stay informed about the latest scams
Fraudsters are continually evolving their scams. It's best to stay informed so you can always be one step ahead.
If you think you've been a victim of fraud on your Coventry account(s), call us immediately on 0800 121 8899.
Protect your debit card with Verified by Visa
Verified by Visa (VbV) is an extra layer of protection to help protect you against online fraud when you buy goods or services online.
VbV is a free service we provide together with Visa.
Be careful when sharing security details
Make sure you are confident that any organisations you share your information with are who they say they are. You should make sure that you understand the service they offer and that you are happy with who will be providing it to you.
Check they are approved by the Financial Conduct Authority or equivalent EU regulator.
Protecting your cards and PINs
Keep your cards safe both at home and out and about.
You should memorise your PINs. Avoid choosing obvious combinations (1234, 1212 etc). Don't let anyone know your PINs and make sure no-one sees you type them in.
If your card is lost or stolen, or you think someone else might know your PIN, call us immediately on 0800 121 8899. (From abroad, call +44 24 7655 5255.)
Stop and think
Take Five, a campaign led by Financial Fraud Action UK (FFA UK), urges you to stop and consider whether the situation is genuine - to stop and think, stay in control and listen to your instincts.
Take Five is created in collaboration with FFA UK's members (the nation's major banks, credit, debit and charge card issuers, and card payment acquirers), partners, (the Government, Cifas and the City of London Police) and most importantly, with you, the public.