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Call us0800 121 8899

Call us

Free call from mobiles and landlines

Monday to Friday 8am-8pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

All enquiries 0800 121 8899

Call costs explained


We do our best to keep you and your money safe. But it's important to protect your computer when you're accessing your accounts online.

Keep in touch and log in regularly

One of the simplest things you can do to stay safe is to stay in touch.

Login to Online Services regularly to check your accounts and keep us up-to-date with any changes to your personal details, especially your postal and email addresses.

Keep your security details secure

Your security details are unique to you. Don't put them in any correspondence to us or anyone else. And don't store them on your computer or mobile.

We'll never ask you to give us more than three characters of your password or Grid Card online, over the phone or in person. 

Stop and think

Take Five, a campaign led by UK Finance, urges you to stop and consider whether the situation is genuine - to stop and think, stay in control and listen to your instincts.

Take Five is created in collaboration with UK Finance's members (the nation's major banks, credit, debit and charge card issuers, and card payment acquirers), partners, (the Government, Cifas and the City of London Police) and most importantly, with you, the public.

Read more about the Take Five campaign

Be suspicious of unexpected phone calls

If you're called unexpectedly by someone who says they're calling about your Coventry account, ask for the caller's full name, job title and department. Then end the call and call us on 0800 121 8899

To be certain that the line is clear, use a different phone to call us, or call a friend before you call us.

Fraudulent phone calls

Keep your software up to date

Make sure your web browser, firewall and anti-virus software are up-to-date and running properly. 

If you use Online Services, we recommend Trusteer Rapport as an extra layer of protection. It's free to download and if you're not already using it, we'll usually prompt you to install it when you log in.

Trusteer Rapport
Security software

Check your last login details in Online Services

When you log in, check the previous login date and time, and the image you chose. If they're wrong, don't go ahead and enter your password and Grid Card details. Instead call us immediately on 0800 121 8899.

Always log out of Online Services when you've finished.


Choose a secure password

When choosing your password avoid obvious things such as your date of birth, name or phone number - it also helps to use a mixture of letters and numbers.

And make sure you change your password regularly. 

What makes a secure password?

Stay informed about the latest scams

Fraudsters are continually evolving their scams. It's best to stay informed so you can always be one step ahead.

If you think you've been a victim of fraud on your Coventry account(s), call us immediately on 0800 121 8899.

Common frauds 

Be careful when sharing security details

Make sure you are confident that any organisations you share your information with are who they say they are. You should make sure that you understand the service they offer and that you are happy with who will be providing it to you.

Check they are approved by the Financial Conduct Authority or equivalent EU regulator.  

Protecting your cards and PINs

Keep your cards safe both at home and out and about. 

You should memorise your PINs. Avoid choosing obvious combinations (1234, 1212 etc). Don't let anyone know your PINs and make sure no-one sees you type them in.

If your card is lost or stolen, or you think someone else might know your PIN, call us immediately on 0800 121 8899. (From abroad, call +44 24 7655 5255.)