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Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Fraud and security

Protecting yourself and keeping your money secure

If you think you’ve been a victim of fraud


If your Telephone Grid Card, Cash Card or Passbook is lost or stolen, or you think someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Or if you’re calling from abroad: +4427 7655 5255 . You can reset your Online Password now, or you can order a Password Letter to reset your Telephone Password.

Take Five to Stop Fraud
 


Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. 

Find out more about Take Five at https://takefive-stopfraud.org.uk/

Don't get caught by a coronavirus scam


Fraudsters are exploiting the current situation to trick you. It's important you remain vigilant and guard against criminals using the publicity around coronavirus as a chance to target you.

They use messages relating to payment holidays, tax rebates, vaccines or immunity tests. They may even ask you to move your money to a 'safe account', giving them access to your money.

Learn how to recognise online scams or common frauds.

How to protect yourself

Keep safe online 


  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Recognising common frauds


There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 

 

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