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Fraud and security

Protecting yourself and keeping your money secure

Don’t get caught out by coronavirus-related scams

Fraudsters are exploiting the coronavirus situation to trick you. During these difficult times, it’s important that you remain vigilant and guard against criminals using the publicity around coronavirus as a chance to target you. Impersonating people, organisations and the police, they use fraudulent emails, phone calls, texts messages or social media posts.

They are out to get your details and money, using messages relating to payment holidays, tax rebates, vaccines or immunity tests. They may even ask you to move your money to a ‘safe account’, giving them access to your money.

It’s important not to let the criminals rush or panic you into making a decision that you later wish you’d thought about for a bit longer. Taking a moment to stop and think before parting with your money or information could keep you safe.

Learn how to recognise and avoid common frauds and online scams on our awareness pages or for more specific coronavirus-related scams information visit Take Five to Stop Fraud’s Covid-19 frauds and scams.

If you think you’ve been a victim of fraud

If your Telephone Grid Card, Cash Card or Passbook is lost or stolen, or you think someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Or if you’re calling from abroad: +4427 7655 5255 . You can reset your Online Password now, or you can order a Password Letter to reset your Telephone Password.

Take Five to Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Find out more about Take Five

We've made your account even safer.

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What do I need to do?

How to protect yourself

Keep safe online

Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
Create strong passwords and make them unique for every site or application you use.
When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Online scams

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

Common frauds

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites:

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