Menu Open menu
Find a branch Find a branch
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Fraud and security

Protecting yourself and keeping your money secure

If you think you’ve been a victim of fraud

If your Telephone Grid Card, Cash Card or Passbook is lost or stolen, or you think someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Or if you’re calling from abroad: +4427 7655 5255 . You can reset your Online Password now, or you can order a Password Letter to reset your Telephone Password.

Take Five to Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. 

Find out more about Take Five at

Don't get caught by a coronavirus scam

Fraudsters are exploiting the current situation to trick you. It's important you remain vigilant and guard against criminals using the publicity around coronavirus as a chance to target you.

They use messages relating to payment holidays, tax rebates, vaccines or immunity tests. They may even ask you to move your money to a 'safe account', giving them access to your money.

Learn how to recognise online scams or common frauds.

How to protect yourself

Keep safe online 

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 


What's my rate?
Find your account