Security

Your money is safe with us

We care about your security. We’re doing everything we can to protect your money. And it's important that you also protect your devices and security details.

Protect your computer

Common scams

How to spot a fraudulent email

Download free Trusteer Rapport

Get ready. We're making your account even safer.

We're introducing a new way to log in to your account, that'll make it easier and safer than ever before.

What do I need to do

Protecting you

We give you unique security details to use when you call us or log in to Online Services
We’ll never ask you to give us your full security details over the phone
Online Fraud Protection Promise – peace of mind for you

How to protect yourself

We do what we can to protect your details and your money. But it's your responsibility to make sure your computer, mobile devices and security details are protected.

Find out more

Free Rapport security software

When you log into Online Services, we’ll recommend you download Trusteer Rapport – free software provided by an independent third party specialist, that gives an extra layer of protection against online fraud and identity theft.

Protect your computer

It's important to protect your computer when accessing your accounts online.

You don't need to be a technical whizz, you just need to check your settings, install suitable software and keep it up-to-date.

Compromised security

If you think you've been the victim of fraud, or that someone else has access to any of your security details, call us straight away.

Call us on 0800 121 8899

Frauds and scams

Stay one step ahead of fraudsters and know how to spot the latest frauds and scams.

8/10 customers would recommend us to others

Source: average number of members scoring 9 or 10/10 across 6 surveys totalling 48,922 responses in 2018.

Find out why

Lost or stolen cards

If your card is lost or stolen, or you suspect someone else knows your password or PIN, let us know immediately.

Call us on 0800 121 8899

If you're calling from abroad: +4427 7655 5255.

Existing savings customers

Already with us? Log in to Online Services or find information about your savings account:

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