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Fraud and security

Protecting yourself and keeping your money secure

If you think you’ve been a victim of fraud

If your Telephone Grid Card, Cash Card or Passbook is lost or stolen, or you think someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Or if you’re calling from abroad: +4427 7655 5255 . You can reset your Online Password now, or you can order a Password Letter to reset your Telephone Password.

Take Five to Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Find out more about Take Five at https://takefive-stopfraud.org.uk/

Don't get caught by a coronavirus scam

Fraudsters are exploiting the current situation to trick you. It's important you remain vigilant and guard against criminals using the publicity around coronavirus as a chance to target you.

They use messages relating to payment holidays, tax rebates, vaccines or immunity tests. They may even ask you to move your money to a 'safe account', giving them access to your money.

Learn how to recognise online scams or common frauds.

How to protect yourself

Keep safe online

Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
Create strong passwords and make them unique for every site or application you use.
When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Online scams

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

Common frauds

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites:

Existing savings members

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