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Call us0800 121 8899

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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

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If you want to apply for our Easy Access ISA (online), apply here

Protecting you

  • We give you unique security details to use when you call us or log into Online Services
  • We'll never ask you to give us your full security details over the phone or online
  • Online Fraud Protection Promise - peace of mind for you
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How to protect yourself

We do what we can to protect your details and your money. But it's your responsibility to make sure your computer, mobile devices and security details are protected.

Free Rapport security software

When you log into Online Services, we’ll recommend you download Trusteer Rapport – free software provided by an independent third party specialist, that gives an extra layer of protection against online fraud and identity theft.

Protect your computer

It's important to protect your computer when accessing your accounts online. 

You don't need to be a technical whizz, you just need to check your settings, install suitable software and keep it up-to-date.

Compromised security

If you think you've been the victim of fraud, or that someone else has access to any of your security details, call us straight away.

Call us on 0800 121 8899

Frauds and scams  

Stay one step ahead of fraudsters and know how to spot the latest frauds and scams. 

8/10 members would recommend us to friends and family

Source: average from 6 surveys in 2017: 12,065 branch visitors scoring 9 or 10/10; 13,642 savings contact centre callers scoring 8 or 9/9; 3,761 Online Services users scoring 9 or 10/10; 1,749 brokers scoring 9 or 10/10; 1,943 mortgage contact centre callers scoring 9 or 10/10; 1,913 customers who have opened an account scoring 9 or 10/10. 

Lost or stolen cards

If your card is lost or stolen, or you suspect someone else knows your password or PIN, let us know immediately. 

Call us on 0800 121 8899

If you're calling from abroad: +4427 7655 5255.

Existing savings customers

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