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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

MPPI helps you meet your mortgage payments if you can’t work after an accident or illness – or you’re made redundant or lose your job involuntarily.


  • MPPI is a short term solution
    If you want a policy that can help in the longer term, you might want to consider Income Protection.
  • Some policies have restrictions
    Check the details carefully before you take out a policy in case your medical history or employment status excludes you from claiming.

Existing MPPI customers

If you have an existing Aviva MPPI policy, and you have any questions or want to make a claim, here are the numbers to ring. If you’re calling about a claim, please have your policy number to hand – it’ll help speed things up.

Contact numbers
Aviva customers

Claims: 0800 158 2339

Queries: 0800 404 7218 (Mon-Fri 9am-5pm)