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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Why you need home insurance

Under the conditions of your mortgage it’s your responsibility to ensure you have sufficient buildings cover to protect your home - different policies offer a variety of cover depending on the level of protection you need.  Contents insurance is also an option which covers your household goods and personal possessions. Suitable home insurance will help make sure you don’t suffer significant financial shocks as a result of damage caused by specific events.

Home insurance cover varies by individual policy and provider and is subject to certain eligibility criteria. Your personal insurance needs will also vary over time, therefore it’s wise to regularly review the cover you have in place to make sure the policy is still suitable for your needs. If there is a change to or in your home, you should ensure the cover you have in place remains appropriate.

Getting a quote
It’s important when you get a quote, that you answer all questions fully and truthfully. Quotes will be provided based on the information you provide; this must be accurate to be able to make a meaningful comparison and to ensure the cover fits your needs. Insurers will also rely upon this information when assessing a claim.

Don't forget to check any new policy carefully before cancelling your existing cover to ensure you don't find yourself in a position with insurance that doesn't suit your needs. This is especially important if you have been unfortunate enough to have made claims or suffered losses.

Claims and queries

See below for the contact numbers for existing home and contents insurance policies and landlords' insurance policies.

Fairmead Insurance Limited *
Insurance Queries
Home 0370 060 1080
Landlord 0370 900 5578
Insurance Claims
Home 0370 060 1080 (24 hour)
Landlord 0370 900 5565 (24 hour)
more information on claims

* Renamed from Legal & General, part of the Liverpool Victoria General Insurance Group.