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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Protecting your home, your mortgage and your income.

Insurance policies protect you if the worst happens to your property – or changes to your job or health affect your ability to pay your mortgage. 

Home and landlord insurance

Find out why it's important to have buildings and contents insurance.

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Life cover

Life insurance can provide substantial financial help to the people you leave behind when you die. 

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Income protection

Income protection gives you a regular monthly income if you can’t work because you have had an accident or injury, or you become ill.

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Critical illness insurance 

Critical illness insurance pays out a lump sum if you’re diagnosed with a specific medical condition listed in your policy.

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MPPI

Mortgage payment protection insurance (MPPI) helps you meet your mortgage payments if you can’t work after an accident or illness – or you’re made redundant or lose your job involuntarily. 

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