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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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We’ve improved Online Services

Our redesigned Online Services now works better on mobiles and tablets.

Why not give it a try?

Here for you, as always

We're open and looking after our members, with a few small changes to make sure we all stay safe.
We'll help you register for Online Services (the safest and most convenient way to manage your money right now), find out about support if you're struggling to make your mortgage repayments and find out your nearest branch's opening times and the social distancing measures that are in place. We've also got information on our Customer Service Centre opening times and other information on relevant topics like protecting yourself from fraud.  
Our branches
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Our branches are open but working a little differently at the moment. There are changes to opening hours and some services may be limited. Please follow social distancing measures and wear a face covering.

Please don't visit a branch if you or anyone in your household has coronavirus symptoms and/or are self-isolating. Visit website for more guidance.



Managing your money online
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Our 24-hour Online Services are the best way to check your balance, make payments and open a new savings account. You can register quickly and there’s a lot of help online.


Watch out for fraudsters
Unfortunately, there’s a small number of people who are trying to use the coronavirus outbreak to exploit people. Please protect yourselves from fraud and help family and friends understand what to watch out for. 
Customer Service Centre

We’re open and we’re here to help you. The opening hours may be different and the wait time might be longer than usual during busy times.


Thank you for your patience.

A strong sense of community

We’re doing everything we can to support our communities through these difficult times – from helping to make Personal Protection Equipment for our amazing NHS workers, to donating equipment to support children’s learning at home.