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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

We're run for you, not for shareholders. That means we put your interests first

As a member, you're part of one of the most successful financial organisations in the UK. We listen to you and your opinion matters.
We're strong, growing and attracting new members every day.

More and more people are joining us

We've grown to over two million people who save with us or buy a home with our help.

Free, UK-based customer service

Call free and you’ll get through quickly to our friendly Customer Service Centre team in the UK.

We're award-winning

We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them.

Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Join our member panel

Coventry Building Society belongs to our members. That’s why we’re keen to hear what you have to say. Sign up to our  member panel and you'll be joining us and thousands of other members in online discussions, surveys and polls. To say thank you when you take part, you’ll be entered into a £200 monthly prize draw.*

If you'd like to make a difference by becoming part of our member panel, get in touch to register your interest on 0800 121 8899.

 

*Terms and conditions apply. 

Most transparent

When it comes to your money, you need to know and understand exactly what's going on. We're proud to have been rated 'most transparent savings account provider' by Fairer Finance.

Latest Society news

July 2020

Members of our executive team are impersonated in latest email scam

We’ve seen an increase in reports of an email scam where members of our executive team are being impersonated, the latest ones mention our Chief Financial Officer Michele Faull. 

May 2020

We welcome our new CEO

Steve Hughes has recently taken over as Chief Executive of Coventry Building Society after a 30 year career spanning car manufacturing, consumer goods and financial services.

February 2020

We're number 2 

We’ve been named second  in the list of 25 Best Big Companies to Work For by The Sunday Times.