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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

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Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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Who we are

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We're run for you, not for shareholders. That means we put your interests first
As a member, you're part of one of the most successful financial organisations in the UK. We listen to you and your opinion matters.
We're strong, growing and attracting new members every day.

More and more people are joining us

We've grown to over two million people who save with us or buy a home with our help.

Free, UK-based customer service

Call free and you’ll get through quickly to our friendly Customer Service Centre team in the UK.

We're award-winning

We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them.

Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

See our awards

Join our member panel

Coventry Building Society belongs to our members. That’s why we’re keen to hear what you have to say. Sign up to our  member panel and you'll be joining us and thousands of other members in online discussions, surveys and polls. To say thank you when you take part, you’ll be entered into a £200 monthly prize draw.*

If you'd like to make a difference by becoming part of our member panel, get in touch to register your interest on 0800 121 8899.

 

*Terms and conditions apply. 

Most transparent

When it comes to your money, you need to know and understand exactly what's going on. We're proud to have been rated 'most transparent savings account provider' by Fairer Finance.

Latest Society news

August 2020

Are you making the most of your savings?

We know it’s been a difficult year for savers. The Bank of England Base Rate is at an all-time low, and while many of our variable accounts don’t track base rate, it still has an effect on how much we can pay our members.

This means we’ve had to make some really tough decisions about reducing the interest rates we pay. 

Read more

August 2020

Holiday fraud

 

Fraudsters are clever: they’ll use any situation to help them steal your money or your personal details. Since many of us are on the lookout for a holiday bargain, now is the time to be extra vigilant.
Read more

July 2020

Members of our executive team are impersonated in latest email scam
We’ve seen an increase in reports of an email scam where members of our executive team are being impersonated, the latest ones mention our Chief Financial Officer Michele Faull. 
Read more
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