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We listen to our members and act on what they tell us


Through roadshows and regular surveys, there are plenty of opportunities to have your say

Members' Council

The 12 volunteers on our Members’ Council are real members with real savings accounts and mortgages.

They regularly give us feedback and help us develop and plan for the future.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Members' Roadshows

We’re owned by you, our members, so it’s only right that we listen to your views.

We hold Roadshows around the country – they’re the perfect opportunity for you to have your say.

Latest Society news

February 2019

Helping you make the best decisions with your money

It’s important to regularly review your savings to make sure your money is in the best place.

January 2019

Community activity 2019

Find out what we’ve done for your local communities recently and more about our plans for this year.

January 2019

Our highlights

2018 was a great year for us. We've won a lot of external kudos and been involved in some great projects.