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We listen to our members and act on what they tell us


We'd love to hear from you. Let us know what you think.

Members' Council

The 12 volunteers on our Members’ Council are real members with real savings accounts and mortgages.

They regularly give us feedback and help us develop and plan for the future.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Latest Society news

May 2019

A little bit of history...

Find out a little bit more about how we’ve supported our savers over the years and how safety, security and simplicity have always been at our heart.

February 2019

Helping you make the best decisions with your money

It’s important to regularly review your savings to make sure your money is in the best place.

January 2019

Community activity 2019

Find out what we’ve done for your local communities recently and more about our plans for this year.