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Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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All enquiries 0800 121 8899

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Our redesigned Online Services now works better on mobiles and tablets.

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We listen to our members and act on what they tell us


We'd love to hear from you. Let us know what you think.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Latest Society news

May 2021

Coventry Building Society Arena

We’re really excited to usher in the era of the Coventry Building Society Arena (formerly the Ricoh). Our partnership with Wasps will help us do good in the community of Coventry, and beyond.

April 2021

We've signed the Race at Work Charter

As part of our ongoing commitment to build a diverse and balanced workforce, we've signed the Race at Work Charter. The members we serve reflect the full diversity of the city of Coventry and the wider UK, and so should the Society.

August 2020

Are you making the most of your savings?

We know it’s been a difficult year for savers. The Bank of England Base Rate is at an all-time low, and while many of our variable accounts don’t track base rate, it still has an effect on how much we can pay our members.

This means we’ve had to make some really tough decisions about reducing the interest rates we pay.