We use cookies to ensure that we give you the best browsing experience on our website. This includes cookies from third party analytics providers to help us understand how you use our site so we can continually improve. You can delete and block cookies, but parts of our site won't work without them. For example, you won’t be able to apply for an account or use Online Services.

If you’d like to find out more about how we use cookies view our Cookie Policy.

To find out more about how we look after your data view our Privacy Notice.

Home

Telephone Services

Accessing your accounts by phone

Our UK-based Customer Service Centre is available on

0800 121 8899

It's free to call from mobiles and landlines. We’ll be happy to help.

We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm
(closed on bank holidays).

To manage your accounts by phone you'll need:

Telephone Password
Telephone Grid Card

If you don’t have these details and you want to register for Telephone Services, you can order a Password Letter to set up your Telephone Password. Your Telephone Grid Card will be sent to you when your Telephone Password is set up. Or you can call us or visit your nearest branch.

Need some help?

Set up or reset your Telephone Password

We can post a Password Letter to you and you can create a new password.

Order Password Letter

If you have your Password Letter

Use the temporary password on the letter to set up your Telephone Password online.

Set up password now

If you’ve lost your Telephone Grid Card

You can request a replacement Telephone Grid Card online. Call us on 0800 121 8899 or visit your nearest branch.

Order Grid Card

Outside of working hours

If we’re closed, you’ll automatically be directed to Telephone Self-Service.

You’ll need your Telephone PIN. If you’ve lost it call us on 0800 121 8899 or visit your nearest branch.

You can use Telephone Self-Service to:

Activate a card
Report a lost or stolen card
Request a savings account application
Check your account balance
Review the interest rates for the accounts you hold with us
Order a telephone password letter
Request a savings or redemption statement

If you want to transfer money, you’ll need to call and speak to us during working hours so we can confirm it’s you making the transfer – you can no longer do this using Telephone Self-Service. We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed bank holidays).

Managing your accounts online

It’s easy to register for Online Services. You can see your balance, view your statement history, set up and manage regular payments and transfer money to and from your account.

Get help with