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Telephone Services

Accessing your accounts by phone

Our UK-based Customer Service Centre is available on 0800 121 8899

It's free to call from mobiles and landlines. We’ll be happy to help. 

 

We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed on bank holidays).

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Accessing your account by phone

To access your account by phone you'll need your account details to hand. We'll use Voice ID to verify you.
What is Voice ID?

Need to report a lost or stolen card?

We've got you covered, whenever you need it.

During opening hours

Give our trained advisors a call on 0800 121 8899.

 

We're open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed on bank holidays).

 

Alternatively, you can visit your nearest branch. 

Girl on phone on floor

Out of hours

If you need to contact us outside our opening hours, call us on 0800 121 8899 and follow the instructions.

 

If you need to organise a replacement card, please contact us during our opening hours.

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed

Yesterday, people waited on average 

17 seconds for savings enquiries
17 seconds for mortgage enquiries

Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help
Get in touch

Call us on

0800 121 8899

Monday - Friday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
closed
closed

Christmas and New Year - Contact Centre
24 December
25-26 December
31 December
1 January

Branch and agency times may vary over Christmas.

 
 
8am - 2pm
closed
8am - 4pm
closed

Yesterday, people waited on average

3 seconds for savings enquiries

41 seconds for mortgage enquiries

Call us

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