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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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All enquiries 0800 121 8899

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Changes to our Coventry branches

We’ve announced some changes to our branch network in Coventry

  • We’re excited to be opening our first new branch in 16 years at Warwickshire Shopping Park, Binley as part of a £5.5m investment to transform our branch network in the city. This should open in Spring 2021.
  • We've recently re-opened our Arena Shopping Park branch after its refurbishment which offers a full range of services. Following members' feedback, this also includes a new counter service.
  • In the early part of 2021, you’ll also see Jubilee Crescent and Binley Road branches being refurbished with the new design.
  • The way people use branches across the UK is changing and a combination of location, the constraints of the premises and changing behaviours are contributing to lower levels of use at some of our branches. This means we’re closing three branches – Coundon, Stoke and Holbrooks in the first half of next year. All staff will move over to the new branches as soon as they open so you'll be sure to see a familiar face. Find your alternative branch.

For more information about why we’ve chosen to close these branches, you can read our Impact Assessment

We’ve seen the importance of branches throughout the pandemic and this is why we continue to invest in our branch network. As the city’s local building society we’re committed to providing the very best branch service to our savers and borrowers for years to come.

This isn’t the end of our investment in the city. We’re looking at other opportunities across Coventry, including improving our presence in the city centre and we’re looking forward to sharing those plans next year and beyond.