Menu Open menu
Find a branch Find a branch
Branch
Go
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us 0800 121 8899
Contact

Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Login Login
Login
warning icon

Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Our branch network

 

We’re committed to providing the very best branch service for years to come. That’s why we’re investing in the redesign of our branches, making them accessible, welcoming and easy to use.
 

These branches are going to be refurbished soon:

  • Bath - this branch will temporarily close from Monday 1 March until it re-opens on Wednesday 21 April.
  • Binley Road - this branch will temporarily close from Monday 22 March until it re-opens on Friday 14 May.
  • Tamworth - this branch will temporarily close from Monday 12 April until it re-opens on Thursday 13 May.
  • Cirencester - this branch will temporarily close from Monday 26 April until it re-opens on Tuesday 25 May.

It’s important that we’ve got the right branches, in the right locations, with the right opening hours to meet the needs of our members and sometimes this means we have to make the difficult decision to permanently close a branch.
 


These branches are going to be permanently closing:

  • Our Holbrooks branch will permanently close on Saturday 17 April 2021. For more information, read our Impact Assessment and you can also read an update on any feedback we've received.
  • Bath Street, Leamington Spa - our Bath Street, Leamington Spa branch will permanently close on Saturday 1 May 2021. For more information, read our Impact Assessment. Please note, this branch is currently closed and will not re-open.
  • Stoke - our Stoke branch will permanently close on Saturday 15 May 2021. For more information, read our Impact Assessment.

Here you can find the Impact Assessments that we’ve already shared about branches that have now permanently closed:

  • Coundon – for information on why we permanently closed this branch, read our Impact Assessment and you can also read an update on any feedback we received.