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Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Our branches

We’ve announced some changes to our branch network in Coventry - find out more

Help us to help you

Latest update - face coverings to be worn in branches from Friday 24 July.

The majority of our branches are open but there may be things that we need to do a bit differently at the moment and some services may be limited. Please talk to us for more information. If you do need to visit, check opening times for your nearest branch below, as they may vary and make sure you follow social distancing guidance. You’ll also need to wear a face covering. This is to help protect you and us.

And remember, if you or someone you live with has coronavirus symptoms, please don't visit us, call us or use Online Services instead.

Visit our coronavirus support page for more information.

Look for your nearest branch - or call our free UK-based Customer Service Centre on 0800 121 8899.

West Midlands
10 King Street, Bedworth, CV12 8HT
 10 Maple Walk, Chelmsley Wood, B37 5TS
516 Hagley Road West, Oldbury, B68 0BZ
2166 Coventry Road, Sheldon, B26 3JB
15 Corporation Street, Birmingham B2 4LP
15 Leicester Street, CV12 9NQ
 Clinton House, High Street, B46 3BP
Unit 11, Arena Shopping Park, Classic Drive, CV6 6AS. 
Closed until further notice.
1 Hall Green Road, Bell Green, CV6 7BX
43 Binley Road, Binley, CV3 1HU
1 Cannon Park Centre, Lynchgate Road, CV4 7EH
167 Daventry Road, Cheylesmore, CV3 5HF
78 Barkers Butts Lane, Coundon, CV6 1DY
9-11 Earlsdon Street, Earlsdon, CV5 6EP
1 Station Street East, Foleshill, CV6 5FL
19/20 High Street, CV1 5QN
363 Holbrook Lane, Holbrooks, CV6 4DG
106 Jubilee Crescent, Jubilee Crescent, CV6 3ES 

227 Walsgrave Road, Stoke, CV2 4HH

 

351 Tile Hill Lane, Tile Hill, CV4 9DU


32 The Square, CV8 1EB


60 Bath Street, CV31 3AE
Closed until further notice. 

11-13 Parade, CV32 4DG


Unit L44, Merry Hill Shopping Centre, Brierley Hill, Dudley DY5 1SL
124 Abbey Street, CV11 5BZ

17 Regent Street, CV21 2PE 


261 Stratford Road, B90 3AL
62-66 Poplar Road, B91 3AB
53 Coventry Street, CV47 0EP
 14 Ryemarket, DY8 1HJ
41 Wood Street, CV37 6JG
Unit 38, Ankerside Shopping Centre, B79 7LG 
(Centre closed between 6.00pm and 8.00am).
17 Old Square, CV34 4RU
5/6 Wulfrun Square, WV1 3HF
East Midlands
56 High Street, NN11 4HU
Unit B4a, The Crescent, Hinckley LE10 0QQ 
5 Humberstone Gate, LE1 1WA
578 Silbury Boulevard, MK9 3AF
10 Abington Street, NN1 2AJ
1/2 Cheapside, NG1 2HU
Bath, Bristol and Somerset
2A Wood Street, BA1 2JQ
47a Merchant Street, Bristol, BS1 3EE
38 High Street, BS31 1DX
3 Market Place, BA11 1DQ
Gloucestershire and Monmouthshire
 20 The Promenade, GL50 1LR
1 Manor Way, NP16 5HZ
78 Broad Street, BS37 6AG
19 The Market Place, GL7 2NX
59 Parsonage Street, GL11 4BP
11 Westgate Street, GL1 2NW
 57 Newerne Street, GL15 5RA
5 Fountain Street, GL6 0BL
7 High Street, GL10 2NG
43 King Street, GL5 3DA
4 Market Place, GL8 8D
Oxfordshire
2/3 Market Place, OX14 3HG
93 High Street, OX16 5JE
54 Sheep Street, OX26 6LG
14 High Street, OX5 2DH
52 Between Towns Road, OX4 3LR
133-135 London Road, Headington, OX3 9HZ
18 New Inn Hall Street, OX1 2DW
Wiltshire
36 Market Street, BA15 1LL
39 High Street, SN6 7AQ
23 High Street, SN12 6JY
41 Regent Circus, SN1 1PX
7 Market Street, BA14 8HB
18 Borough Fields, SN4 7AX
Yorkshire
24-26 Norfolk Row, S1 2PA