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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Media centre


The information on this site is designed to provide journalists and commentators with the latest news from Coventry Building Society.

If you're not a journalist and need to get in touch with us, please call us on 0800 121 8899.

To contact the press team...

Latest press releases

Please note, news releases are for the use of journalists only.

14 August 2020

We've launched highest ISA rate in the market with new 5-year Fixed Rate - read more 

07 August 2020

We've launched new fixed savings accounts at market-leading and highly competitive rates -read more 

06 August 2020

We've announced our results for the six months ended 30 June 2020 - read more 

16 April 2020

IT worker takes on new heights for the NHS with lockdown Three Peaks climb - read more

24 March 2020

Coventry Building Society asks borrowers affected by COVID19 to go online to apply for payment holidays - read more

24 March 2020

Coventry Building Society has reduced its branch opening hours in response to government advice on coronavirus- read more

18 March 2020

Coventry Building Society will reduce its Standard Variable Rate by 0.5% from 4.99% to 4.49% from 1 April - read more

3 March 2020

Coventry Building Society launches new Easy Access ISA (Online) (3) - read more

Meet the team

Media Relations Manager 

Will Howell 
07483 358581

Media Relations Specialist

Catherine Senior
07483 133387

Media Relations Specialist

Amanda Thompson
07483 133389

If you need to speak to a customer services advisor, call 0800 121 8899.


Find out more about the awards we've won.

Financial results 

We've announced our results for the six months ended 30 June 2020. 

Our spokespeople

Rachel Haworth

Customer Experience Director

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Rachel Haworth has more than 20 years’ experience in financial services, latterly in executive marketing and customer experience roles. Rachel set up Coventry’s Customer Experience team, who are responsible for researching and improving our members’ experience with the Society, and also oversees the Society’s Conduct Risk function.

Rachel’s previous financial services experience includes leading First Direct’s brand and innovation initiatives and she regularly presents on Coventry’s Customer Experience strategy, sharing the benefits of our ‘members first’ approach.


Darin Landon

Distribution Director

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Darin's leadership responsibilities incorporate the branch network, the Society’s intermediary and direct mortgage businesses, and corporate communications, including media relations and public affairs, internal communications, member engagement and community relations.

He has over 30 years' experience with Coventry Building Society and has been a member of the Executive Team for eight years. During his career he has held senior roles in customer service, sales and marketing, communications and operational management.


Kevin Purvey

Director of Intermediaries

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Kevin leads a team of over 70 people, field and telephone based. He is responsible for the intermediary distribution strategy and all key partner relationships.

With over 30 years' intermediary experience, Kevin has worked in life assurance and broking and more latterly has held senior sales roles with major financial organisations. Kevin is Chairman of the Intermediary Mortgage Lenders Association (IMLA) and a member of the UK Finance buy to let panel.


For quotes from any of our spokespeople, please contact us.