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You only need to use your Telephone Grid Card when you call us.
If you've lost this, enter your details below and we'll post a replacement to you. You should receive your new card within four working days.
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When you press 'Submit', you won't be able to manage your accounts over the phone until you have received your new Grid Card.
If you're having difficulty ordering a replacement Grid Card, call our Customer Service Centre on 0800 121 8899. We're open Monday to Friday 8am-7pm and Saturday 9am-2pm. We are currently closed on Sundays and bank holidays.