Frequently asked questions
How does HEET work?
HEET calculates the energy demand of your home using information on the size of your home, its construction, its age, and the type of heating and insulation installed. The calculations the tool uses are a 99.9% accurate replication of those used to produce an Energy Performance Certificate (EPC).
An EPC is produced by an accredited Domestic Energy Assessor (DEA) who surveys your home, taking measurements and recording details about the construction of the building. HEET works on a similar basis but relies on you entering the information required about your home and some further assumptions Energy Saving Trust make based on what you’ve told them.
What assumptions does HEET make about my home?
Who is responsible for any actions taken based on recommendations by Energy Saving Trust?
How accurate is HEET?
Can HEET produce an EPC?
How do Energy Saving Trust calculate the measure costs?
What are Energy Saving Trust’s measure costs based on?
How often do Energy Saving Trust update the measure costs?
What’s included in the measure costs?
All measure costs are designed to include typical labour and material costs. By typical, Energy Saving Trust mean their costs will not include the cost of any ancillary or remedial work which may be required for your particular property.
Energy Saving Trust’s costs do not include any additional labour or materials required to fix the state of the property to get it ready for a measure such as general repairs to the material fabric or to fix damp issues, or any remedial work required after installation should there be any snagging issues.
All measure costs also include VAT where appropriate. For many energy-efficiency measures the current VAT rate is 0%.
Why are the measure costs Energy Saving Trust quoted different to those that I’ve had from installers or on my EPC?
How do Energy Saving Trust calculate fuel costs?
How up to date are the fuel prices Energy Saving Trust use?
Are Energy Saving Trust’s electricity and gas prices based on the Price Guarantee or the Price Cap?
Their current fuel prices for electricity and mains gas are based on the Price Guarantee.
When the Price Guarantee ends, they will perform an analysis on what the typical electricity and mains gas tariffs might be. If the energy market continues to be unstable and prices continue to be high, those tariffs would likely be based on the Price Cap. Should the energy market return to being a competitive energy market, their electricity and mains gas prices would be based on their own analysis of the available prices using data sourced from Ofgem and the UK Government.
Note that the Price Guarantee and Price Cap only cover electricity and mains gas. Energy Saving Trust’s other fuel prices, such as for LPG, oil and coal, are sourced from their own analysis of fuel prices currently available on the market.
What are Energy Saving Trust’s current fuel prices?
How do Energy Saving Trust calculate carbon emissions and carbon savings?
What are Energy Saving Trust’s latest carbon factors?
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Closed
8am - 2pm
Yesterday, people waited on average
60 seconds for savings enquiries
30 seconds for mortgage enquiries