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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Remortgage to us

Enter a value between £1 and £99,999,999
Enter a value between £1 and £1,000,000 Enter a value between £1 and £250,000 Enter a value between £25,001 - £1,000,000 The mortgage amount can not exceed the property value
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Your home may be repossessed if you do not keep up repayments on your mortgage.

Remortgaging 

Thinking of changing your mortgage lender? We make remortgaging straightforward, with a range of repayment and Interest-only products available (subject to lending criteria).


The average time from application to offer is 14 working days. Your offer is valid for up to six months from date of application.

 

 

 

 

A transparent approach to fees

We’ve been closely involved in the mortgage industry’s initiative with UK Finance and Which? to make our fees and charges easy for you to understand.

A mortgage provider you can trust

We're a Which? Recommended Provider (again!).
Which? Recommended Provider for mortgages

Remortgaging - help

How long will it take to remortgage?

You could have an offer within 14 days of applying...

Read more

How much could I borrow?

You could remortgage up to 90% Loan to Value – or up to 75% Loan to Value if you’re remortgaging a buy to let property...

Read more

What's the best way to contact you?

The best way is to call 0800 121 6263, Monday - Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 4pm.

Changing to a new deal vs remortgaging: What’s the difference?

Our simple helpsheet will help you understand your options.

Find out more

Already have a mortgage with us?

If you want to review your current mortgage, call us – we may be able to help you switch to a new one.

Moving home? You could apply to take your mortgage with you. 

How much can I borrow? Try our affordability calculator

Find out how much you could borrow with one of our mortgages. It will take about 10 minutes to complete and you’ll need the following information:

Your income details (regular salary/wages, bonuses, overtime, allowances).

Any credit commitments you have (Loans/student loans, pension payments, credit and store cards, family commitments; school fees, child maintenance, child care).

The calculator is not an offer to lend and is for new purchase and re-mortgage applications only.

If you are an existing customer who is looking to make a change to your mortgage, such as borrowing more, give us a call on 0800 121 8899 and we'll let you know how much you could borrow.

Ready to get started? Choose the number of applicants below

How to apply