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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Setting up a named account

When you opened your account with us, you might have been asked to set up a ‘named bank account’ – this is the main destination for any withdrawals you make, or to pay interest to.

Your named bank account must be a UK-based account in your name.

For some of our accounts, you’ll have to set up a named bank account. And for some accounts, it’s optional.

If you want to change your named account, you can send us a secure message via Online Services. Or call us on 0800 121 8899 and have your security details to hand.

Using  your Coventry account as a named account

If your bank or building society has asked you to set up a named bank account to pay in from and withdraw to, you need to give these details:

  • The last eight digits of your Coventry account number 
  • Sort code 40-63-88

Some banks are now operating their savings accounts as 'closed loop' - customers use one named account for all payments and withdrawals. This 'closed loop' is designed to help prevent financial crime.

It's important that the named account uses identical sort codes for money in and money out. At the Coventry our money usually comes into sort code 40-63-01 and money goes out from sort code 40-63-88. However, if we need to, we can take payments into 40-63-88. The money still ends up in your account as normal.