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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


How do I get a redemption statement?

If you plan to redeem your mortgage, please call us on 0800 121 6263 for a redemption statement. This tells you exactly what it would cost to pay off your mortgage. It is only valid for seven days from the date it was produced because the cost of paying back your mortgage changes on a daily basis. If you're thinking about redeeming your mortgage in full, but your redemption statement is more than seven days old, please request a new one before making your payment.

The redemption amount shown on your annual mortgage statement is an indication only as it shows the amount that would have applied if you had redeemed your mortgage on or before 31 December of that year.