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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


I'm moving home, can I take my Offset mortgage with me?

Most of our mortgages allow you to apply to 'port' your mortgage from one property to another. A new Offset savings account will be set up on completion of your mortgage. You will need to confirm if existing standing orders and Direct Debits are to be cancelled or moved to the new savings account, as we can't do this without your permission. You'll also need to transfer any funds required to the new savings account as we are unable to do this automatically.

When your mortgage has been repaid, transferred to another property or moved to a non-Offset mortgage, your original Offset savings account will transfer to an easy access account.

To find out more about moving your Offset mortgage, call us on 0800 121 6263, or read more Offset Mortgage guide