How to register for Online ServicesWhat you'll need to register
To register, you’ll need:
- Your account number
- Your Telephone Password
- Your email address
- An up-to-date phone number already held with us
- To be able to receive an automated call on that number to confirm it’s you.
Help with registeringHow to find your account number
Your account number is eight or nine digits long. You'll find this on a statement or on your cash card (if you have one).
If you can't find your account number, call our Customer Service Centre on 0800 121 8899 with your Telephone Security Details handy and once we've confirmed it's you we'll let you know what it is.
If you can’t remember your Telephone Password or need to set one up for the first time:
- You’ll need to order a Password Letter.
- If you already have a Password Letter, you can reset your Password now.
You'll need to receive an automated call when you log in and use your account so we can confirm it's you.
If we don't have a home and/or mobile number for you, you won't be able to manage your account online.
To check that your contact details are correct, call us on 0800 121 8899 and have your Telephone Security details handy.
If you live overseas and you've already registered for Online Services, you can still manage your accounts online as long as you have a up to date telephone number to receive the automated call on.
If you have an overseas address, you won't be able to register for Online Services. You can call us on +44 2476 555 255 to manage your accounts by phone. Just make sure you have your Telephone Security Details to hand.
Automated callAbout the automated call
At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before.
You’ll need to receive an automated call when you log in and use your account, so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.
When you're ready to receive the call it won't take long, you can do this 24/7 - it won't be a real person.
You won’t need to be able to hear the automated call. Wait 20 seconds from answering the call, then key or say the code you see on you Online Services screen into your phone. The call won’t ask you to do anything else.
These changes are all part of our commitment to putting our members and security first.
You may not have received the automated call because:
- You asked us to call you on your mobile, but you don’t have a signal. You'll need to answer the call so try again when you have a signal or select your landline number instead.
- You asked us to call you on a number you didn’t intend to, for example, your landline rather than your mobile. Choose the correct number and make your request again.
- The number we hold for you is out of date. To check that we have the right contact details for you, call us on 0800 121 8899 and have your Telephone Security Details handy.
We don't expect the automated calls to be blocked by Call Minder or Call Guardian technology.
If they are blocked by your service, check your 'blocked' settings. You may need to add this number - 024 7601 6451 - to the list of numbers that should always be allowed, or to your Call Guardian white list.
AccessibilityUsing Online Services if you have a hearing impairment
If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it.
Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.
The changes we’ve made are in line with new regulations designed to make banking online even more secure. Once they happen, the only way you’ll be able to log in and use Online Services is by receiving an automated call.
If you can’t receive an automated call for any reason, or you have any other concerns about how to log in and use Online Services, you can email us on firstname.lastname@example.org, or call us on 0800 121 8899.
You can still use Telephone Services to manage your account. Just call us on 0800 121 8899 and have your Telephone Security Details to hand.