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Customer Service Centre

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Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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All enquiries 0800 121 8899

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Corporate Governance

The Board places the highest priority on effective corporate governance of the Society as part of its commitment to Putting Members First. These arrangements support the Board in its role of directing and managing the affairs and business of the Society – in a way that best serves the interests of our members and considers the needs of the Society’s wider stakeholders.

More information on the Society's corporate governance arrangements and the way we manage risk is in the 2020 Annual Report & Accounts together with our 2020 Pillar 3 Disclosures.

The Board and its Committees

The Board is the senior decision-making body of the Society. It comprises executive and non-executive directors, and has delegated certain specialist matters to its Committees.


Board members

The Board and its Committees

CRD IV disclosures

The Capital Requirements Directive IV requires financial institutions to provide key details. 


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Rules and Memorandum

The Board has a general duty to ensure that the Society operates within the Rules and Memorandum of Coventry Building Society.


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Women in Finance

The Society has signed up to the Women in Finance Charter - this aligns with our ongoing commitment to progress gender diversity, particularly in more senior roles.


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Tax strategy

The Finance Act 2016 requires the Society to publish its tax strategy.



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Gender pay gap report

Our gender pay gap figures show the difference between the average pay earned by men and the average pay earned by women in the Society.

Being transparent about our gender pay gap is important to us. It helps us continue to focus on the reasons for the gap and find solutions to address it.


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Environment Policy

We are committed to continuous improvement in our environmental performance, reducing the negative impacts we have on the natural world.




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