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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

 
 
Changes to your online security

We're making banking online even more secure 

Are you ready? We are.

We've made your account even safer.


At Coventry Building Society, we're always doing our best to keep you safe online. So in line with new regulations we've introduced a new way to log in and use your account that's easier and safer than ever before. These changes are all part of our commitment to putting our members and security first. 

Our new way of confirming it's you

There are some things that have changed when you log in and use Online Services. Here's what you need to know.

You'll need to set up new Security Details

You'll have the option to choose a new Username that's more memorable, or use your current Web ID as your new Username. You’ll be asked to create a new Online Password. You'll only need your Grid Card to manage your account by phone. 

You'll receive an automated call 

You’ll receive an automated call to your home or mobile number. All you need to do is key or say the code shown on the Online Services screen into your phone. 

Take care 


Although these changes are designed to keep you safer than ever before, we know that fraudsters sometimes use times of change to trick customers into sharing their private banking details. We've designed the new process to be secure and reassuring, but if you receive any communications that make you suspicious or just don't feel right, it's always best to check. 

If you're concerned, call us on 0800 121 8899. You can find our opening hours on our get in touch page.

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