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Changes to your online security

We're making banking online even more secure

Get ready. 

We're making your account even safer.


At Coventry Building Society, we're always doing our best to keep you safe online. So in line with new regulations, we're introducing a new way to log in to your account later this year, that'll make it easier and safer than ever before. 

Do I need to do anything now?

1

Know your security details


If you don't log in regularly, check you can log in to Online Services with your current security details.

2

Check your personal details


Make sure your phone numbers and email address are up to date.

How do I check I'm ready?

Online

You can check your details and update them online
 

Phone

Call us free on 0800 121 8899

Branch

Use our branch finder to find your nearest branch, you may need to take some ID with you

What do I need to know when the changes happen?

There's some things that will change when you log in to Online Services in the future. 
Don't worry - we'll guide you through all the changes when they happen, but here are some important things to know.

You'll need to update some of your security details

We'll guide you through the process at the time.

You'll get an automated call 

Once the changes happen, you'll receive an automated call when you log in. All you need to do is key in or say the code into your phone that will be shown on the screen of the device you're logging in with at the time. 

Take care 


Although these changes are designed to keep you safer than ever before, we know that fraudsters sometimes use times of change to trick customers into sharing their private banking details. We've designed the whole process to be really secure and reassuring, but if you receive any communications about your Coventry Building Society details or account that make you suspicious or just don't feel right, it's always best to check. 

Go to our fraud page to find out more. 

We'd love to hear your feedback