Telephone Password set up

To set up your new telephone password, please enter your unique eight digit temporary password from the letter you received.

The temporary password is case sensitive so you need to enter it exactly as it's printed on your letter.

Temporary password

Enter your unique eight digit temporary password from the letter you've received in the post

Need some help?

If you’re having difficulty setting up your Telephone Password, call our Customer Service Centre on 0800 121 8899.
We're open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed on bank holidays).