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Call us0800 121 8899

Call us

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Monday to Friday 8am-8pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

All enquiries 0800 121 8899

Call costs explained


If you've got an email account, it's likely you're already familiar with 'phishing' emails.

Phishing emails can look just like the real thing

These emails appear to have come from a genuine organisation such as your bank, building society, HM Revenue & Customs or a service such as TV Licencing, PayPal, eBay or iTunes.

You'll be asked to follow a link - don't click it! This will be a fake webpage asking you to update or confirm your details or security information. The link might even trigger the download of a virus onto your device.

Tell us if you get a fake email 

Here's what to do if you get an email that appears to be from us but that you suspect is a fake:

1) Don't respond to it and don't follow any links in it

2) Forward a copy to: 

3) Delete the message (and the one you sent us) from your computer

Stay safe - follow this advice

  • Only log in to Online Services by typing our web address into your browser

  • Never follow a link in an email to get to our login page. We'll never send an email asking you to do this

  • Check the previous login date and time, and the image you see when you log in. If these aren't correct, don't enter any more information and instead call us on 0800 121 8899 

  • Log in regularly and stay familiar with Online Services

  • Check our security certificate for extra reassurance. On the login page, click on the padlock symbol next to our address in your browser's top bar.