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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

First, you’ll need to check your mortgage terms and conditions to see if your mortgage allows for payment holidays. Payment holidays are only available on certain mortgages. Please contact us to find out if you are eligible.

Before we make a decision about whether to allow a payment holiday, we’ll need to consider your circumstances and the reason for the request.

If your payment holiday is approved, interest will continue to be charged to the account during the payment holiday period, which means your balance will increase. We’ll recalculate your payments once the payment holiday has finished.

If you've been affected by coronavirus and would like to apply for a mortgage payment holiday, you can here.