Menu Open menu
Find a branch Find a branch
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us 0800 121 8899

Call us

Free call from mobiles and landlines

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

Our remortgage service takes care of all the standard legal work involved with changing mortgage lenders, for example, carrying out Land Registry searches and preparing the mortgage deed. We offer this with many of our mortgages – ask us (or your financial advisor) if it’s included with yours. In addition to this, we’ll arrange a valuation up to £670 (£700 for a Buy to Let mortgage).

What’s included in the remortgage package? 

Standard legal work
A conveyancer from our approved panel will take care of the standard legal work involved with changing lenders. They’ll:

  • Check that the property provides good security for your new mortgage
  • Carry out Land Registry searches
  • Prepare the mortgage deed
  • Prepare any non‐owner occupier forms (so we know about anyone aged 17 or over who lives in the property but isn’t on the mortgage)
  • Apply for a redemption statement from your existing mortgage lender, if you have one
  • Prepare a financial statement for completion of your new mortgage
  • Arrange repayment (‘redemption’) of your current mortgage
  • Register your new mortgage with the Land Registry (up to a maximum of £30 is covered by us, anything charged above this will be your responsibility to pay).

What's not included

If there are any other legal services you need that aren’t included, you can use our conveyancer or your own. Your conveyancer will tell you if there’s anything else you’re likely to need and how much it’ll cost – you’ll need to pay them directly.

Other services could be to:

  • Resolve title issues or anomalies – for example, shared ownership, matrimonial home rights or other restrictions
  • Correct errors in the owner’s name to allow the mortgage to be registered at the Land Registry
  • Arrange for change of ownership, also called ‘transfer of equity’ – to make sure the correct name(s) are on the mortgage – and any costs involved, such as Stamp Duty Land Tax or other taxes
  • Apply for the first registration of title ‐ if the property is currently unregistered
  • Obtain landlord (freeholder’s) consent if needed ‐ if the property is leasehold
  • Certify your identification documents

You’ll also be responsible for paying for:

  • Recorded delivery, special delivery or other non‐standard post services
  • Any same day bank transfer services, for example, to our solicitors, to existing lenders or to you
  • Any costs involved with repaying or postponing any second or subsequent loans secured on the property
  • The cost of returning any documents to you, such as pre‐registration deeds

Contact us 

Call us on 0800 121 6263  and we'll see if we can find a mortgage that suits you.