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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Why haven't I received a statement for my whole MOREgage account?

When you opened your MOREgage account, you took out two loans: a mortgage and an unsecured personal loan. Your unsecured personal loan is administered separately from your mortgage, and you'll receive a separate statement for it on the anniversary date of the completion of your MOREgage.