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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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What do you need help with?

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If you prefer, just call us on 0800 121 8899.

Mortgage payment holiday 

We know that you might have concerns about your finances because of the effects of Coronavirus. A payment holiday of up to three months on your mortgage may give you some flexibility. 

Payment difficulties

Having trouble meeting your mortgage repayments or think you may in future? Call us on 0800 121 6263 .

Becoming a landlord

If you're thinking of becoming a landlord, our handy guide will give you some useful information to help with your planning. 

Interest-only mortgage

If you have an interest-only mortgage, you should have plans in place to repay the outstanding mortgage at the end of the term. 

Get the right insurance

You'll need to make sure you've got the right insurance in place to protect you and your home. 

Unhappy about something?

If you'd like to make a complaint, you can do this online, by phone, at a branch or by post.

Registering a bereavement 

When someone dies, there's lots to do at such a difficult time. We'll do our best to make things as easy as we can for you.