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Routine maintenance Sunday night

If you plan to use our website after 11pm on Sunday 18 November, for a short period you might not be able to do some of things you normally do. For example, reset your password, search content on our site or find a branch.

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If you prefer, just call us on 0800 121 8899.

Payment difficulties

Having trouble meeting your mortgage repayments or think you may in future? Call us on 0800 121 6263 .

Becoming a landlord

If you're thinking of becoming a landlord, our handy guide will give you some useful information to help with your planning. 

Interest-only mortgage

If you have an interest-only mortgage, you should have plans in place to repay the outstanding mortgage at the end of the term. 

Get the right insurance

You'll need to make sure you've got the right insurance in place to protect you and your home. 

Unhappy about something?

If you want to make a complaint, pop into your local branch, call or write to us and we'll try to help. 


When someone dies, the administration can be overwhelming - we'll try to make things as easy as possible for you.