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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

Critical illness insurance pays out a lump sum if you’re diagnosed with a specific medical condition listed in your policy. What’s covered will vary but importantly, the condition does not have to be terminal.

It may be cheaper to combine critical illness cover with life insurance.

You can speak to an insurance provider or your financial advisor about critical illness cover.