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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Here for you, as always

We're open and looking after our members, with a few small changes to make sure we all stay safe.

This page will give you all the information you need on how we're supporting you and anything that's different at the moment.

We'll help you register for Online Services (the safest and most convenient way to manage your money right now), find out more about mortgage payment holidays or apply online and find out your nearest branch's opening times and the social distancing measures that are in place. We've also got information on our Customer Service Centre opening times and other information on relevant topics like protecting yourself from fraud or buying a new house.

Managing your money online

Our 24-hour Online Services are the best way to check your balance, make payments and open a new savings account. You can register quickly and there’s a lot of help online.

 

Payment holidays

If your finances have been affected by coronavirus you may be able to take a mortgage payment holiday, extend your current mortgage payment holiday or consider one of the other options we have available to you.

If you have an Unsecured Personal Loan (UPL) you may also be able to take a payment holiday.

Our branches

It’s easiest to manage your money online or over the phone at the moment, but the majority of our branches are open if you need to visit, just working differently to keep everyone safe. Check opening times before you visit, as they may vary and make sure you follow our social distancing measures. You’ll also need to wear a face covering. This is to help protect you and us.

Note: you must not visit a branch if you have had coronavirus symptoms in the last 10 days, or if anyone you live with has had them in the last 14 days, unless coronavirus has been ruled out with a test.

Watch out for fraudsters
Unfortunately, there’s a small number of people who are trying to use the coronavirus outbreak to exploit people. Please protect yourselves from fraud and help family and friends understand what to watch out for. 
Buying a new house
If you’re trying to buy a new house, there might be delays due to the disruption caused by coronavirus. We’re here to help. 
Customer Service Centre
Our phone lines are busier than usual as we help those who need us most, so thank you for your patience.

A strong sense of community

We’re doing everything we can to support our communities through these difficult times – from helping to make Personal Protection Equipment for our amazing NHS workers, to donating equipment to support children’s learning at home.