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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

Help during the coronavirus outbreak

My name is Steve Hughes and I recently took over as Chief Executive of Coventry Building Society. I’m joining the Society at a time of national crisis that is affecting all of us, our communities and those we care about. 

I want to share some of the things we’re doing to keep everyone safe whilst still providing the best possible service.

Our Customer Service Centre and over 90% of our branches are open and have been throughout. Keeping our members and colleagues safe is very important. Strict social distancing is in place across our offices and branches, with the screens, barriers and queueing systems that are becoming so familiar. The Coventry team is doing an incredible job, and I cannot praise or thank them enough.

I'd like to thank you, our members, for your patience, respect and understanding. Thank you also for only using branches when you need to and respecting the safety measures we have in place, and for keeping our phone lines free for those who need us most. As a building society we are owned by a community of members. The words ‘community’ and ‘society’ have never felt more important or mattered more.

Steve Hughes 
Chief Executive Officer 

Mortgage payment holidays - update 02.06.2020

Following the announcement from the FCA supporting customers affected by Coronavirus we’re working on how best we can help you.

If you’ve already taken a mortgage payment holiday we’ll write to you before it ends with next steps, your options and further support we can offer you. Please wait until you receive this before applying for a mortgage payment holiday extension. 

We’ll update our website with useful information and FAQs shortly.

Managing your money online

Our 24-hour Online Services are the best way to check your balance, make payments and open a new savings account. You can register quickly and there’s a lot of help online.


Payment holidays
If you’re a mortgage member concerned about your finances, you may be able to take a mortgage payment holiday.
Our branches

It’s safest to manage your money online or over the phone, but our branches are open for those who really need to visit. Check opening times before you visit, as they may vary and make sure you follow our social distancing measures.

Note: you MUST NOT visit a branch if you, or anyone you live with, has a high temperature, a loss of sense of smell/taste or new, continuous cough.

Watch out for fraudsters
Unfortunately, there’s a small number of people who are trying to use the coronavirus outbreak to exploit people. Please protect yourselves from fraud and help family and friends understand what to watch out for. 
Buying a new house
If you’re trying to buy a new house, there might be delays because of the coronavirus outbreak. We’re here to help.
Customer Service Centre
Our phone lines are busier than usual as we help those who need us most, so thank you for your patience.

A strong sense of community

We’re doing everything we can to support our communities through these difficult times – from helping to make Personal Protection Equipment for our amazing NHS workers, to donating equipment to support children’s learning at home.