We keep a record of all complaints we receive and for our size, with over 2 million savings and 200,000 mortgage accounts, we receive relatively few complaints.
These are reported to the Financial Conduct Authority (FCA) and published here every six months.
Our full complaints report
Firm name: Coventry Building Society
Period covered in this report: 1 July 2019 – 31 December 2019
Brands/trading names covered: The Coventry
|Number of complaints opened by volume of business|
|Product/service grouping||Provision (at reporting period end date)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Banking and credit cards||1.43||-||3063||3071||76%||24%||61%||Other general admin/customer service|
|Home finance||2.63||-||568||575||47%||53%||70%||Other general admin/customer service|
|Insurance and pure protection||-||172.07||1570||1194||2%||36%||60%||Unsuitable advice|
|Decumulation and pensions||-||-||0||0||n/a||n/a||n/a||n/a|