Yes you can. You've got six months from the date our final response was issued, to go to the Financial Ombudsman Service. In some circumstances they will look at complaints outside this timescale.
Due to the increased volumes of complaints leading up to the 29 August 2019 we may need a bit longer to look into your complaint. In the meantime you can contact us for an update on 0800 121 8899 or write to us at FREEPOST CBS CUSTOMER RELATIONS.
We'll normally try to call you within the first two working days after we've received your complaint to discuss it with you...
We continue to investigate complaints made before the deadline...
We'll try to call you within the first two working days after we have received your complaint to discuss it with you.
Whatever your needs or circumstances, we want to make sure you can make a complaint easily. If you need additional help or support, please let us know.
For example, you might want to let us know about:
Some of the information you give us might be sensitive (e.g. if it’s about health related matters). Unless you tell us otherwise, we’ll assume you’re happy for us to make a note of this so that we can use it to help us with your complaint. You can find out more about we use information we collect from you in our Privacy Notice.