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Annual General Meeting - frequently asked questions

How can I watch the AGM?

Go to https://web.lumiagm.com

Enter the meeting ID 165-638-975 and use part 1 and 2 of your security codes. You can find these either on the voting form we sent to you or in the email you received.

I can’t find my security codes?
You’ll find these either on the voting form we sent to you or in the email you received.

What will I see when I log in to the AGM?
You’ll see our Chair Gary Hoffman, and Chief Executive Steve Hughes, talking about our performance during 2020. You’ll also have a chance to ask questions of our directors. 

Why can’t I vote at the meeting this year?
Because of the Covid-19 pandemic, we’re holding a closed AGM event this year and our quorum of 20 will be made of colleagues who are also members of the Society.

Will there be a video of the event that I can watch?
Yes, there will be a short recording of the event on our website shortly after the event date. We’ll also publish minutes of the event for you to read.

Can I read the minutes of the meeting after the event?
Yes, likely to be a month or more later though.

Can I watch the meeting on my mobile phone?
You can watch the meeting on your smartphone, tablet or computer. You’ll need the latest versions of Chrome, Safari, Internet Explorer 11, Edge or Firefox. Please make sure your browser is compatible.

Will I be able to send in questions before the meeting?
You can ask a question at any point during the meeting, just click on the messaging icon, type your message and click send. All questions will be collated by a moderating team before being sent to the Chair during the Question and Answer session.

Can I join the meeting in advance to test my access?

The meeting will be open for you to test that you can access it, from Friday 16 April.

The meeting itself will open at 2pm on Thursday 22 April, and will start at 3pm promptly.

What happens if I want to nominate someone to vote for me?
As the AGM is being held as a closed meeting as a result of the coronavirus pandemic, if you appoint a person other than the Chair as your proxy they won’t be able to attend the AGM and you’ll be treated as having appointed the Chair as your proxy instead, to ensure that your vote is counted.

Where can I find the voting results?
We’ll announce these at the end of the meeting and also on our website and a few days later in the Coventry Telegraph.

Why are you asking me to vote?
Coventry Building Society was founded in 1884. Since then, we’ve grown to over two million members. But what we do hasn’t changed – our mission remains to put members first in everything we do. And how we do it hasn’t changed - we consistently do the right thing for our members, our communities and our people. It’s how we’ve stayed strong from the start, and how we make sure we can keep serving you, and generations to come. Voting brings us together as a mutual building society and it tells us how you think your Society is being run. We really value your vote.
Do I have to vote?

You don’t have to, but we'd like you to. We'd like you to let us know how you think your Society is being run for you.

We've been one of the most successful building societies in the UK in recent years. We are financially strong, aiming to offer long-term value to savers and borrowers, backed-up by award-winning service. 

I’m second-named on our joint account and didn’t receive anything about this. Why?
Under the Society’s Rules, it is only the first-named member that is the ‘representative joint member’ and eligible to vote. This isn’t just the case for Coventry Building Society – all UK building societies operate in the same way. If you’d like to vote in future you could either open a savings account in your name and leave a minimum balance of £100 in it, or change the order of names on your joint account. 
Why have you sent out AGM information to a member who has recently passed away?
Where the account of a recently deceased member is set up on a 'Personal representative' basis (because the estate is still being organised) we’ll send a pack addressed to the Personal Representatives as Personal Representatives do have voting rights on behalf of the deceased member.

If we’ve only recently been notified of the death, we may send a pack out in the deceased member's name. As the AGM campaign is one of our largest member mailings, we have to sort the data some weeks in advance and more recent changes to the member's record would not have been taken into account. We’re sorry about this and apologise if this causes any upset. If you contact us we will be able to confirm the details that we hold.
I don’t know who these people are on your Board – why should I vote for them?

The Board members are responsible for the direction of Coventry Building Society. They decide on our approach, set policy and make the Society’s management accountable.

These are the people appointed by members like you to direct the Society. The annual vote allows you to say whether you think they’re doing a good job.

How many votes do I get?
Only one vote per eligible member, even if you are both a saver and a borrower or have more than one account.
I’m eligible to vote but I haven’t received my AGM pack or an email about it.
Please call us on 0800 121 8899 and we'll look into this for you.
How many Board members can I vote for?
There are nine vacancies and nine candidates standing so you can vote for all of the candidates if you wish.
I want to know more about these Board members. Where can I go for more information?
You can see some information about our Board members here . If you’d like to know more about the individual directors, you’ll be able to read more in our full Annual Report & Accounts available from 31 March 2021, including biographical information on each director, qualifications, committee memberships and attendance. 
These people are already on your Board. Why are you asking for us to vote for them again?
The directors are accountable to saving and borrowing members like you. They retire from the Board each year and are only re-appointed if enough members vote for them. By holding an AGM and sending information to members every year, you have the opportunity to have your say on how they’re running your Society.
I don’t want the Society to make a donation to the Royal British Legion when I vote.
There’s a tick-box online or on the form which allows you to opt out of the Society making the 10p donation on your vote.
I'm a PIBS holder. Do I get a vote?
Yes. Holders of Permanent Interest Bearing Shares (PIBS) are qualifying voters. If your PIBS are held in trust, we may already have sent voting information to the trustee.