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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

 
 
Annual General Meeting 2020

Thank you to everyone who voted in our 2020 AGM.

Update from our Chair

Listen to our Chair, Gary Hoffman, as he talks about our 2019 performance and answers some questions we’ve had in from members, before handing over to Steve Hughes, our new Chief Executive, to introduce himself.