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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

Registering for Online Services

How to register for Online Services

What you'll need to register
If you want to register for Online Services, you must be 18 or over and have an address in the UK which is the main address we hold for you. 
 

To register, you’ll need:

  • Your account number 
  • Your Telephone Password 
  • Your email address 
  • An up-to-date phone number already held with us
  • To be able to receive an automated call on that number to confirm it’s you.

Register now

Help with registering

How to find your account number

Your account number is eight or nine digits long. You'll find this on a statement or on your cash card (if you have one).

If you can't find your account number, call our Customer Service Centre on 0800 121 8899 with your telephone security details handy and once we've confirmed it's you we'll let you know what it is. We're open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm (closed bank holidays). Or visit your nearest branch.

How to reset your Telephone Password

If you can’t remember your Telephone Password:

  • You’ll need to order a Password Reset Letter.
  • If you already have a Password reset letter, you can reset your Password now.
If you're not sure your contact details are up to date

You'll need to receive an automated call when you log in and use your account so we can confirm it's you. 

If we don't have a home and/or mobile number for you, you won't be able to manage your account online. 

To check that your contact details are correct, call us on 0800 121 8899. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). Or visit your nearest branch.

If you’re not a UK resident

If you live overseas and you've already registered for Online Services, you can still manage your accounts online as long as you have a UK telephone number to receive the automated call on. 

If you have an overseas address, you won't be able to register for Online Services. You can call us on +44 2476 555 255 to manage your accounts by phone.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). 

Automated call

About the automated call

At Coventry Building Society, we're always doing our best to keep you safe online. So in line with new regulations, we've introduced a new way to log in and use your account that's easier and safer than ever before.

You'll need to receive an automated call when you log in and use your account, so we can confirm it's you. If we don't have a home and/or mobile number for you, you won't be able to manage your account online.

To check that we have the right contact details for you, call us on 0800 121 8899. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). Or visit your nearest branch.

These changes are all part of our commitment to putting our members and security first.

Using Online Services if you have a hearing impairment

If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it. Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.

If you have any questions, you can email us on xxx@thecoventry.co.uk.

If you didn’t receive the call

You may not have received the automated call because:

  • You asked us to call you on your mobile, but you don’t have a signal. You'll need to answer the call so try again when you have a signal or select your landline number instead. 
  • You asked us to call you on a number you didn’t intend to, for example, your landline rather than your mobile. Choose the correct number and make your request again.
  • The number we hold for you is out of date. To check that we have the right contact details for you, call us on 0800 121 8899. Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm (closed bank holidays). Or visit your nearest branch. 
Using a Call Minder or Guardian

We don't expect the automated calls to be blocked by Call Minder or Call Guardian technology. 

If they are blocked by your service, check your 'blocked' settings. You may need to add this number - 024 7601 6451 - to the list of numbers that should always be allowed, or to your Call Guardian white list.

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